If you look for answers to shipping related questions (shipping options, delivery time, shipping prices, packaging, etc.), please, visit our Shipping Terms section.

If you look for answers to questions regarding products, ordering, payment, security, order processing, etc., please, visit our F.A.Q. Area

If you have any other questions, inquieries, remarks or requests, please, use the online support request form on RX-HELP.INFO (Our Agregated Customer Support Center).

PLEASE NOTE: We try to answer all incoming emails within Max. 24h. At times due to high number of incomming support requests, delays can happen. We kindly ask you to accept our appologies and if an answer is not received in more than 24 hours, please resubmit your support ticket just as backup in case the first ticket got filtered by the spam filter. We would also like to mention that on weekend days and holidays we require a longer time to answer the questions of up to 36-48 hours.

Please use the links below to Submit Your Support Request, Check Our Shipping Terms, Check our F.A.Q. Area.

Submit Support Request at RX-HELP.INFO
For any types of inquieries and/or customer support requests.

Average Support Ticket answer time is 12-24 Hours in Business days and 36-48 Hours in Weekend/Holiday days.

Check our Shipping Terms
For answers to most shipping related questions please read our shipping terms.

Average Delivery Time is 15-25 Business days for Registered Airmail and 10-12 Business days for EMS.

Check Our F.A.Q. Area
For answers to questions regarding products, ordering, payment, security, etc.

On Average we require 3-4 Business Days to verify, prepare and ship the order.